Faqs

General


General

  • CAN THE WARRANTY TERMS BE TRANSFERRED TO A SECOND BUYER? The warranty conditions expires if a bike is resold by the original customer.
  • WHAT IS THE STATUS OF MY WARRANTY CLAIM? We keep your SCOTT dealer informed on the progress of your warranty claim. Please contact your SCOTT dealer for further information.
  • WHAT IS THE WARRANTY POLICY FOR ALL OTHER SCOTT PRODUCTS THAN BIKES? Warranty policy is defined according to the specific legal regulations of your country. For products purchased in the USA, please follow the link for more information.
  • WHAT IS THE WARRANTY POLICY FOR SCOTT BIKES? There is a warranty for frames of 5 years. However, the warranty is only valid, if a proof of maintenance from an authorized SCOTT dealer in every of the first three years after the purchase can be brought forward. #The authorized SCOTT dealer is admonished to confirm the maintenance work by stamp and signature.#In case no or an incomplete proof of annual maintenance can be brought forward the warranty for the frame is reduced from 5 to 3 years.#Costs for maintenance and service have to be borne by the owner of the SCOTT bike.#For the Gambler, Voltage FR and BMX bikes the warranty period is limited to 2 years.
  • HOW DO I WASH AND CARE FOR MY SCOTT GLOVES? Please follow the care instructions on the tag of your SCOTT glove. For washing, we recommend that you hand wash your gloves with a mild detergent in warm water. Gently squeeze the gloves from fingertips to wrist to remove excess water without twisting. Then hang to dry (fingers facing upwards). #Do not use a washing machine, tumble dryer or any type of chlorine bleach.
  • HOW DO I WASH AND CARE FOR MY SCOTT APPAREL? Please follow the care instructions on the tag of your SCOTT garment. Before washing, we recommend to zip the front closure, pockets and pit zips completely, and fasten all flaps and straps. It is recommended to wash dark colors together. As we mainly use fabrics with quick-drying properties, there is no need to tumble dry the garment. Do not iron it, as the fabric fiber is mostly made of a Polyester and/or Polyamide base.
  • CAN I GET SPARE PARTS FROM SCOTT? Yes, SCOTT offers a broad range of spare parts. Please contact your local SCOTT dealer or the national distributor in case your dealer is unable to help.
  • DO I NEED TO REGISTER MY NEW BIKE? As long as you keep the voucher which proves that you are the original owner of the bike, warranty conditions apply. By registering your bike, you can make sure to get all important updates and you help us to provide you better service.
  • HOW CAN I BECOME SPONSORED BY SCOTT? All professional sponsorship negotiations are finalized before August 31st of every year. Grassroots sponsorships are offered by authorized SCOTT dealers only, please ask your local SCOTT shop for more information.#Please Note: we will no longer be accepting mail or emailed resumes.
  • HOW CAN I GET STICKERS FROM SCOTT? To receive SCOTT stickers, send an envelope including a return stamp to your national distributor. Please include a short note, explaining your request.
  • WHERE CAN I TEST-RIDE A SCOTT BIKE CLOSE TO MY HOME? There are different possibilities to test-ride a SCOTT bike: #Visit one of our test centers near your home. You can find test centers with the dealer locator here.#Test events are taking place almost every week all over the world. Please contact your local distributor for further information on test rides and event schedules. Click here for contact details of your distributor.
  • HOW CAN I FIND A SCOTT DEALER WORLDWIDE? With the dealer locator on our website you can easily find a SCOTT dealer in your region. Go to dealer locator.
  • I'D LIKE TO BECOME A SCOTT DEALER. HOW DO I PROCEED? Please send your request to the national distributor. Contact details here.
  • HOW CAN I RECEIVE FRESH NEWS ABOUT BIKE, RUNNING, WINTERSPORTS, OR MOTOSPORTS? Subscribe to our newsletter.
  • HOW CAN I FIND INFORMATION ABOUT SCOTT HISTORY? Visit our history page
  • HOW CAN I CONTACT A SCOTT DISTRIBUTOR? Please find the distributor listing here.
  • HOW CAN I CONTACT SCOTT HEADQUARTERS? To contact us please click here.
  • I WANT TO WORK FOR SCOTT, HOW DO I PROCEED? Go to careers page to see all job openings. You can also send us an open application through the web form. 
  • WHAT IS THE PRIVACY POLICY OF SCOTT-SPORTS.COM? Please find the privacy policy here.
  • DO YOU LIST ANY RECALLS ON THE WEBSITE? Please find all our recalls form the section safety and recalls.

Scott Bike


Bike

  • CAN I PUT MY CARBON BIKE FRAME ON A CAR RACK? Yes you can, but only if you make sure not to clamp or squeeze the frame tubing.
  • HOW DO I ADJUST THE FORE/AFT POSITION OF MY REAR WHEEL ON A PLASMA? There are small Allen screws at the front of each dropout you can space your wheel by adjusting them in or out.
  • HOW I CAN PACK MY BIKE WITH AN INTEGRATED SEAT MAST FOR FLIGHTS? We sell a case that is designed for bikes with an integrated seatmast. If you already have a case but you cannot pack your bike properly, we recommend to remove the crankset and/or the fork.
  • IS IT SAFE TO RIDE MY CARBON-BIKE ON AN INDOOR TRAINER? Please make sure to use the original clamping and mounting devices delivered with the trainer. In case of doubt please contact an authorized Scott Dealer for further advise.
  • WHAT HEADSET DO I NEED? We use semi-integrated or Zero Stack headsets, although headsets from all manufacturers are compatible with our frames if the cup is designed for a 44mm internal diameter headtube. If you want to find out exactly which headseat you need you can find it engraved on your original headset (either 45x45 or 45x36). New headsets or bearings can be purchased at your local SCOTT dealer.
  • WHAT IS THE DIFFERENCE BETWEEN HMF AND HMX FRAMES? HMF is a high modules carbon matrix allowing lightweight frame production. HMX (High Modules Extreme) utilizes higher modules fibers allowing us to use even less material than HMF, resulting in an even lighter frame that maintains the same riding characteristics and strength as the HMF frame.
  • WHAT IS THE DIFFERENCE BETWEEN THE SOLACE AND THE ADDICT? The Solace offers a comfortable ride due to its endurance, geometry, and SCOTT's proprietary Shock Damping System (SDS) which increases comfort by means of shock absorption. The Addict is one of the lightest production bikes on the market. The frame and fork weigh less than 1kg.
  • WHICH SIZE AND TYPE OF BOTTOM BRACKET DO I NEED FOR MY BIKE? There are a lot of bottom bracket styles and sizes used on SCOTT bikes. The easiest way to determine which bottom bracket size and style your bike utilizes is to look up the technical specifications of the model you own in our bike archive
  • CAN A CARBON BIKE FRAME BE REPAIRED IF DAMAGED? SCOTT does not offer any repair service for carbon bike frames. Once the carbon on a bike has been compromised we do not recommend that it be repaired. The carbon-fibers could be compromised far beyond what can be seen on a visual inspection, therefore we don't recommend the repairing of broken carbon frames.
  • CAN I GET DECAL KITS FOR MY BIKE OR REPLACEMENT FRAME STICKERS? Unfortunately this is not possible as SCOTT does not offer kits due to copyright issues.
  • DOES SCOTT OFFER TOUCH-UP PAINT OR REPAINTING? SCOTT does not offer touch-up paint or repainting for used frames.
  • WHAT IS THE BOA SYSTEM? Boa is a proprietary closure system of steel Lace, nylon guides and a mechanical reel designed to address the long list of deficiencies found in traditional closures.
  • DOES BOA HAVE A GUARANTEE? Boa Technology guarantees the Boa Closure System reel and laces for the lifetime of the product.#This is the Boa Dialed In for Life Guarantee. Redeem Guarantee.
  • WHAT IF THE BOA LACE BREAKS? In the rare event that your Boa Lace breaks (we experience less than 5% of our laces returned because of breakage) you can, as you would with a traditional lace, tie it in a knot. The low-friction nature of the Boa Closure System will require three very tight knots to allow you to get back to the trailhead, bottom of the slope, or home.#Many snowboard and cycling specialty stores are well trained in performing Boa Lace repairs and often have spare laces and parts available.#The Boa Closure System is designed to be user-friendly for repairs and replacements. You can request free replacement parts online via our Boa Dialed In for Life Guarantee and view downloadable instruction sheets and videos. Most first-time repairs take several minutes, but with a little experience re-tying a spool can take less than 120 seconds.
  • CAN I REPLACE THE BOA LACE WITH A NEW ONE? Replacing a Boa Lace is faster than putting in a new shoelace. View Downloadable Instructions
  • DO ALL YOUR FULL SUSPENSION BIKES HAVE 3 TRAVEL SETTINGS? Our full suspension bikes feature the following travel settings: Genius LT: Front: 170, Rear: 170mm, 110mm, Climb / Genius 900All of our Genius LT bikes have 3 travel settings 185mm, 110mm and lockout (all Genius have 150mm, 95mm and lockout). The full carbon Sparks (RC, 10, 20 and 30) all have 3 settings 110mm, 80mm and lockout. The aluminum Sparks (35 and up) have full travel 110mm and lockout.#Freeride and Downhill bikes do offer different travel settings, but are not adjustable on the fly.#Watch the TwinLoc Video for more information.
  • WHAT IS TRACTION CONTROL? Traction control is the middle travel setting on the Spark and Genius. This travel setting decreases your sag, giving you a better head angle for climbing and allows the shock to ramp up faster, keeping you on top of the pedals while riding your bike in uphill sections.
  • WHAT IS TWINLOC? TwinLoc is SCOTT's proprietary bar mounted lever that controls 3 travel settings and the fork lockout, so you can keep both hands on the bars at all times. Read more about the TwinLock technlogy here.
  • WHAT SHOULD I WEAR UNDERNEATH MY BIKE SHORTS? Every SCOTT bike shorts come with either an integrated padding for the tight fit shorts, or a removable inner short with padding for the loose fit shorts. Any cyclist will tell you "no underwear under your padding - ever"! Our padded shorts are designed in a way that you do not need to wear anything underneath. Wearing underwear underneath your padding would just cause rubbing and chaffing, making you very uncomfortable.
  • HOW CAN I REGISTER MY BICYCLE ONLINE? You can register your bike here . Please keep your sales receipt, as it is always required to be shown when claiming a product.

Scott Motosports


Motosports

  • ARE SCOTT GOGGLES COMPATIBLE WITH ALL HELMETS? SCOTT goggles are engineered to engage flawlessly with a variety of helmets.
  • CAN I PERSONALLY MODIFY MY HELMET? It is extremely dangerous to modify your helmet by drilling holes, cutting the shell and/or absorption liner. Any such actions will weaken the helmet and may cause serious injury in the event of an accident. Removing any parts such as, vents, liners, cheek pads, mouth guards, rubber trimming, etc. before use will also disrupt the intended design of the helmet and may expose you to severe injury or death in the event of an accident. Do not paint your helmet as the chemicals of the paint may adversely affect the materials used in your helmet, thereby weakening it.
  • CAN I USE MY HELMET AFTER AN IMPACT? Helmets are designed to absorb only ONE impact. After your helmet has endured any impact, the absorption liner portion of your helmet will have dispersed the energy from the impact, thus rendering the liner compacted and therefore compromised. Even if there is NO VISIBLE damage to the shell, the helmet’s usefulness is expired after one impact.
  • DO SCOTT GOGGLES PROVIDE UV PROTECTION? All SCOTT lenses are optically engineered to screen out 100% of harmful UVA /UVB rays.
  • HOW DO YOU PUT A LENS IN A GOGGLE FRAME? Remove the old lens from the frame and insert the new lens into the frame lens slot starting at the temple area. Continue working the lens into the frame lens slot along the nose. Now engage the lens keyholes into their respective frame retention posts, working from the nose toward the upper frame. It may be necessary to stretch the frame slightly as you progress in order to keep the lens keyholes and frame post lined up properly. Be sure the entire lens is properly seated in the frame slot and all frame retention posts are fully engaged with the lens keyholes.
  • HOW SHOULD I DISPOSE OF MY OLD HELMET? A used helmet, even if it has not been damaged, should be always be destroyed. Do not sell or give away old helmets as the protective foam contours to the shape of the original riders head and will not provide a new user with full protection.
  • WHAT LENS IS BEST FOR ME? Lens tints are personal and the best choice for you may vary depending on the usage and the conditions. Your local dealer can help you determine the lens that will be best for you based on your individual needs.
  • WHERE CAN I BUY REPLACEMENT LENSES? Your local SCOTT dealer may have lens in stock or can order them for you. Find your dealer here.
  • CAN I WASH MY SCOTT NECK BRACE PADDING? Yes, the padding should be removed from the brace and hand-washed in a mild detergent. Please consult your brace’s user-manual for complete instructions on care instructions.
  • HOW CAN I REMOVE AND CLEAN MY HELMET LINER? Remove the liner and cheek pads and hand wash with normal detergent in cold water. Let them air dry. Do not use a washing machine or tumble dry. Hand wash and air dry only. To remove the cheek pads, gently pull the padding off from the three snap buttons holding it in place and pull out the retaining flap from underneath the lower helmet beading. To remove the liner, unsnap the rear portion of the inner located towards the rear of the helmet. Gently pull out the liner without forcing the liner out from its front clips located at the top portion of the visor opening. Reverse the steps to reinstall liner.
  • HOW SHOULD I CARE FOR MY GOGGLES? With minimal care, your SCOTT goggles will provide maximum performance.# To clean your SCOTT goggle lens wash gently using dish soap and running water.# Let the lens air dry or dab dry with a soft clean cloth. Avoid wiping the inside of the lens when wet as this may damage the NoFog™ Anti-Fog Lens Treatment. If the lens becomes scratched or severely impacted, see your authorized SCOTT dealer to purchase a replacement lens.#Do not use no-fog cloths or no-fog solutions.#Do not expose to chemicals or harsh detergents.#Do not expose to extreme heat such as car dashboards or heater vents.#Do not lay the goggles on the lens.#Scratched lenses are not covered by warranty#Store dry goggles in a warm dry place.
  • HOW SHOULD I CLEAN MY HELMET? Do not use any solvents, hot water, glass cleaners, or gasoline to clean your helmet. These materials can cause severe damage to the helmet and weaken its structural integrity. To clean your helmet, it is best to use lukewarm water with a damp soft cloth. Rinse off and dry using a soft cloth.
  • HOW DO I WASH AND CARE MY SCOTT SNOWMOBILE GLOVES? Please follow the care instructions on the tag of your SCOTT glove. For washing, we recommend that you hand wash your gloves or mitts with a mild detergent in warm water. Gently squeeze the gloves from fingertips to wrist to remove excess water without twisting. Hang dry (fingers facing upwards). #Do not use a washing machine, tumble dryer or any type of chlorine bleach. #Removable liners should also be hand-washed and dried separately. Both the outer shells and the glove liners should NOT be turned inside out.
  • HOW DO I RESTORE WATER REPELLENCY ON SCOTT MOTOSPORTS GARMENTS AND GLOVES? Upon production, SCOTT GORE-TEX® garments and gloves have a water repellent treatment. This treatment prevents the fabric from attracting moisture and dirt, while simultaneously giving optimal moisture vapor transportation to the fabric. Over time, the water repellency will be worn away (especially in vulnerable places like the seat, knees, shoulders, elbows and hands). In order to maintain this water repellency, the garments and gloves should be re-impregnated after each wash (before drying), or when the water repellency is no longer performing. For water repellency treatments, you can use a re-impregnation spray which ensures that only the outer side of the garment and glove will be water repellent. This will again, optimize the moisture transportation of your SCOTT product.
  • HOW DO I WASH AND CARE FOR MY SCOTT GLOVES? Please follow the care instructions on the tag of your SCOTT glove. For washing, we recommend that you hand wash your gloves with a mild detergent in warm water. Gently squeeze the gloves from fingertips to wrist to remove excess water without twisting. Then hang to dry (fingers facing upwards). #Do not use a washing machine, tumble dryer or any type of chlorine bleach.
  • CAN I USE MY SCOTT NECK BRACE OVER A MOTORCYCLE JACKET WITH INTEGRATED ARMOUR? While the SCOTT neck brace should sit on the front member, shoulder wings and thoracic member, as close to the body as possible, it can be worn over a jacket as long as it sits correctly on the shoulder, chest and the thoracic member areas. We cannot provide any assurances with respect to use of third party protective gear with the SCOTT neck brace since the manner in which such third party gear is used or worn, and its condition, may significantly affect the function of the brace.
  • CAN I USE MY SCOTT NECK BRACE WITH A CHEST-PROTECTOR? The SCOTT Commander series is specifically designed to accommodate SCOTT neck braces in order to maximized comfort and protection. All other SCOTT protectors can also be worn with SCOTT neck braces. In general cases a SCOTT neck brace can be worn over a chest protector as long as it sits correctly on the shoulder, chest and the thoracic member areas. Referring to the User Manuals, the best placement of the thoracic strut is directly up against the body, i.e. under the chest protector. Keep in mind the purpose of the thoracic strut is to prevent rotation of the brace.
  • HOW DO I CHOOSE A NECK BRACE SIZE? Using measurements of your chest circumference you can reference the sizing chart to assist you in selecting the appropriate size.
  • HOW DO I CHOOSE THE RIGHT SIZE HELMET? The only way to ensure the best possible fit is to physically try on the helmet prior to purchase. To assist you with this process SCOTT provides a sizing chart. To use the sizing chart measure your head size by passing a tape measure around your head, approximately 2 cm above the eyebrow line. Select the helmet size that closest matches the measurement. Since this process is not always accurate and helmet sizes do not always match perfectly with this basic measurement, it is important to select a helmet size that fits snugly, but without pressure points.
  • HOW DO I FASTEN THE CHIN STRAP ON MY HELMET? Pass the strap through both rings starting with the inside ring. Separate the rings and pull the free end of strap back through the inside ring only. Secure the free end of the snap using the red connectors.#Proper tightening of the chinstrap is critical to the functionality of this helmet. If you are able to pull down on the fastened chinstrap from under your chin and create slack, it is not properly fastened through the D-Rings.
  • HOW DOES THE SCOTT FIT SYSTEM WORK? There is a mechanical adjustment located at the bottom of each side of the goggle, allowing you to choose between four positions to get a customized face and nose fit.
  • WHAT ARE MY GOGGLE OPTIONS IF I USE PRESCRIPTION LENS? OTG goggles offer protection from the elements and an optimized fit for people requiring prescription glasses.
  • WHAT IS (ALPT) ALTERNATIVE LOAD PATH TECHNOLOGY? All SCOTT Braces help protect riders from 5 types of head/neck impacts by employing Alternative Load Path Technology™. This innovation helps disperse the energy, typically transferred to the neck, resulting from an impact to the head and assists in the transferring of forces away from the vulnerable neck structures to less vulnerable areas of the body and is pivotal in the design of all SCOTT neck Braces. In a typical face-plant type accident without a SCOTT Neck Brace, the force of the impact is transferred from the ground to the helmet, through the helmet to the scull and scull base where it is then transferred through the neck to the back (thoracic spine). With the SCOTT-Brace fitted, the force will instead transfer from the ground to the helmet, through the helmet onto the SCOTT Neck Brace once contact is made, some of the force will therefore be transferred to the brace and dispersed to the less vulnerable parts of the torso. If the impact is significant enough, the brace is designed to fail in crumple zones (similar to those seen in cars), thereby helping to absorb some of the energy of the impact.
  • WHAT IS CONE-HEAD TECHNOLOGY™? ConeHead™ is the developmental codename for a revolutionary new way to mold EPS foam for helmets. The new ConeHead™ acts like a crumple zone around the head to absorb and dissipate impact forces more effectively than current hard foam liners. There are two different densities of foam as well as two different foams with their own characteristics of recovery from impact and inter-foam bond strength.#In a crash, the impact force pushing towards the head causes the cones to compress which creates lateral forces spreading sideways through the higher density outer foam layer. Impact energy/force is absorbed by this lateral motion. At the same time, the head is travelling in the opposite direction, compressing the base of the lower density cones and slowing the accelerating head. The result is lower G-force experience for your head.#The benefits: a lighter helmet + softer protective shock absorbing foam closer to your head.
  • WHAT IS SAS TEC™ MATERIAL AND HOW DOES IT WORK? SAS TEC is viscoelastic foam with memory effect. SAS-TEC foam reacts promptly and without any time delay. The energy absorption goes linear, which keeps the impact forces to the human body at a low level. It is an adaptive absorption: the air which is embedded in the foam´s cells provokes a progressive absorption. The protector remains soft in case of slowly increasing forces; however when it comes to a fast heavy impact the resistance of the foam grows with increasing speed.
  • WHAT IS THE DIFFERENCE BETWEEN 3-LAYER GORE-TEX® CONSTRUCTION AND Z-LINER GORE-TEX® CONSTRUCTION? 3-layer GORE-TEX® construction features an outshell membrane and lining bonded to a functional layer and is best for extreme conditions providing the highest weather protection. Z-liner GORE-TEX® construction features a membrane inserted liner between outshell and lining light for a soft solution with a non-restrictive designs.
  • WHAT IS THE FIDLOCK® MAGNETIC SNAP SYSTEM? Found in the OnRoad collection, this is a fastener technology that enables virtually automatic closing and allows the closures to be opened in a user-friendly manner with just one hand – even when wearing gloves. The fasteners are also highly reliable, robust and secure.
  • WHAT IS THE SCOTT WORKS FILM SYSTEM? Affixed on the lens by the roll-off canisters, the SCOTT Works Film System grid ensures a seamless sliding movement of the film over the lens. With an integrated mudflap to prevent water or mud from entering between the film and lens
  • WHAT WILL A SCOTT NECK BRACE HELP PROTECT AGAINST? Hyperextension (over-bending of the head in rearward direction)#Lateral Hyperflexion (over-bending of the head to one side)#Posterior Hypertranslation (extreme movement of head and helmet, rearward on the neck)#Coupled Axial Loading (Helps prevent axial loading only when the axial forces act in combination with other mechanisms)#Hyperflexion (over-bending of the head in forward direction)
  • WHY DOES SAS TEC™ MATERIAL HAVE FOIL? SCOTT pads are made with a PU foil over the pad. It protects against abrasion and penetration. The soft pads are more durable and more resistant thanks to the foil.

Warranty

Bike Limited Warranty

  • WHAT IS COVERED? This warranty covers defects in materials and workmanship at the time of transfer of risks in frames, swingarms and forks (provided it is a fork of SCOTT) on SCOTT branded bikes sold completely assembled by SCOTT or an authorized SCOTT dealer (“Product”).
  • HOW LONG DOES COVERAGE LAST? This voluntary manufacturer’s warranty is limited to five years for frames and swingarms, respectively two years for forks, from the date of purchase of the Product and is limited to the first purchaser of the Product and subject to the prior registration of your SCOTT-bike on www.scott-sports.com within 10 days as od the date of purchase. Transfer of the Product from the first purchaser to another person terminates this limited warranty. The limited warranty of five years for the frames and swingarms shall only be granted in case once a year a maintenance service has been effected according to maintenance requirements as set forth in the manual. The effected annual maintenance service shall be confirmed by stamp and signature. In case such an annual maintenance service has not been effected the warranty of five years for the frame shall be reduced to three years. Costs for maintenance and service have to be borne by the owner of the Product. On Gambler, Voltage Fr and Volt-X the warranty period is limited to two years. Repaired or replaced Products are covered for the remainder of the original warranty period and subject to the conditions outlined in the original warranty, to the extent permitted by law. Hereby SCOTT grants a worldwide voluntarily manufacturer’s warranty. To the extent permitted by law and unless a shorter duration is stipulated by law, any warranties implied by law are limited in duration to maximum five, respectively two years, from the date of purchase of the Product and are limited to the first purchaser of the Product.
  • WHAT WILL SCOTT DO? SCOTT will replace or repair any defective Product, or will refund your purchase price (as evidenced by your tendered receipt of purchase of the Product), at SCOTT’s option. You must pay charges in connection with replacement of any non-defective parts. In such a case, you will be alerted to the advisability of replacing non-defective parts, so you can pre-authorize the costs.
  • WHAT DOES THIS LIMITED WARRANTY NOT COVER? This limited warranty does not cover defects which did not exist before the transfer of risks. This limited warranty does not cover Products used in rental operations.This limited warranty does not cover purchases of not completely assembled bikes. This limited warranty does not cover any defect caused by “wear and tear” (a complete list of all parts of “wear and tear” can be found in the manual), accident, neglect, improper handling, colour fade due to exposure to sunlight, abuse, misuse, an act of God, improper assembly, non-compliance with recommended maintenance and care procedures, improper or incorrectly performed maintenance or repairs performed by someone other than an authorized SCOTT dealer, use of parts or devices not consistent with the Product, and alteration of the Product. All Products come with a manual; please carefully follow the instructions located there or affixed elsewhere to the Product. To the extent permitted by law, consequential and incidental damages are not recoverable under this limited warranty.
  • HOW DO YOU MAKE A CLAIM UNDER THIS LIMITED WARRANTY? To make a claim under this limited warranty, you must notify SCOTT of the claimed defect within the warranty period and timely return the Product to SCOTT at your expense for inspection. Please contact your authorized SCOTT dealer, call SCOTT’s customer service or the national SCOTT distributor (dealer locator: www.scott-sports.com). All returned Products must be accompanied by proof of purchase (receipt) from an authorized SCOTT dealer or this limited warranty will not apply. In case of replacement or refund, returned Product becomes the property of SCOTT. A protocol for the handing over of the Product (which you will find at the end of the manual) will remain in copy at the SCOTT dealer after acceptance and signature of the consumer. It is obligatory to show this protocol of handing over together with the defective part in case of a warranty claim given that it provides evidence of purchase or this limited warranty will not apply.
  • HOW DO STATE LAWS AFFECT YOUR RIGHTS UNDER THIS LIMITED WARRANTY?   This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.  
  • RECOMMENDATION We strongly recommend that you use only authorized SCOTT dealers for yearly maintenance services and for repairs, as improper or incorrectly performed maintenance or repairs voids this limited warranty. Costs for maintenance service have to be borne by the consumer.

Bergamont


General

  • CAN THE WARRANTY TERMS BE TRANSFERRED TO A SECOND BUYER? The warranty conditions expires if a bike is resold by the original customer.
  • WHAT IS THE STATUS OF MY WARRANTY CLAIM? We keep your BERGAMONT dealer informed on the progress of your warranty claim. Please contact your BERGAMONT dealer for further information.
  • WHAT IS THE WARRANTY POLICY FOR BERGAMONT BIKES? There is a warranty for frames of 5 years. However, the warranty is only valid, if a proof of maintenance from an authorized BERGAMONT dealer in every of the first three years after the purchase can be brought forward. #The authorized BERGAMONT dealer is admonished to confirm the maintenance work by stamp and signature.#In case no or an incomplete proof of annual maintenance can be brought forward the warranty for the frame is reduced from 5 to 3 years.#Costs for maintenance and service have to be borne by the owner of the BERGAMONT bike.#For the Straitline and Kiez models the warranty period is limited to 2 years.
  • HOW DO I WASH AND CARE FOR MY BERGAMONT GLOVES? Please follow the care instructions on the tag of your BERGAMONT glove. For washing, we recommend that you hand wash your gloves with a mild detergent in warm water. Gently squeeze the gloves from fingertips to wrist to remove excess water without twisting. Then hang to dry (fingers facing upwards). #Do not use a washing machine, tumble dryer or any type of chlorine bleach.
  • HOW DO I WASH AND CARE FOR MY BERGAMONT APPAREL? Please follow the care instructions on the tag of your BERGAMONT garment. Before washing, we recommend to zip the front closure, pockets and pit zips completely, and fasten all flaps and straps. It is recommended to wash dark colors together. As we mainly use fabrics with quick-drying properties, there is no need to tumble dry the garment. Do not iron it, as the fabric fiber is mostly made of a Polyester and/or Polyamide base.
  • CAN I GET SPARE PARTS FROM BERGAMONT? Yes, BERGAMONT offers a broad range of spare parts. Please contact your local BERGAMONT dealer or the national distributor in case your dealer is unable to help.
  • HOW CAN I BECOME SPONSORED BY BERGAMONT? All professional sponsorship negotiations are finalized before August 31st of every year. Grassroots sponsorships are offered by authorized BERGAMONT dealers only, please ask your local BERGAMONT shop for more information.#Please Note: we will no longer be accepting mail or emailed resumes.
  • WHERE CAN I TEST-RIDE A BERGAMONT BIKE CLOSE TO MY HOME? There are different possibilities to test-ride a BERGAMONT bike: #Visit one of our test centers near your home. You can find test centers with the dealer locator here.#Test events are taking place almost every week all over the world. Please contact your local distributor for further information on test rides and event schedules. Click here for contact details of your distributor.
  • HOW CAN I FIND A BERGAMONT DEALER WORLDWIDE? With the dealer locator on our website you can easily find a BERGAMONT dealer in your region. Go to dealer locator.
  • I'D LIKE TO BECOME A BERGAMONT DEALER. HOW DO I PROCEED? Please send your request to - info@scott-sports.co.in
  • HOW CAN I FIND INFORMATION ABOUT BERGAMONT HISTORY? Visit our history page
  • HOW CAN I CONTACT A BERGAMONT DISTRIBUTOR? Please find the distributor listing here- " link to global distributors on BGM global site
  • HOW CAN I CONTACT BERGAMONT HEADQUARTERS? To contact us please click here- " link to global page and global email.
  • I WANT TO WORK FOR BERGAMONT, HOW DO I PROCEED? Go to careers page to see all job openings. You can also send us an open application through the web form. 
  • WHAT IS THE PRIVACY POLICY OF BERGAMONT.COM? Please find the privacy policy here.
  • DO YOU LIST ANY RECALLS ON THE WEBSITE? Please find all our recalls form the section safety and recalls.

Bike

  • CAN I PUT MY CARBON BIKE FRAME ON A CAR RACK? Yes you can, but only if you make sure not to clamp or squeeze the frame tubing.
  • IS IT SAFE TO RIDE MY CARBON-BIKE ON AN INDOOR TRAINER? Please make sure to use the original clamping and mounting devices delivered with the trainer. In case of doubt please contact an authorized BERGAMONT Dealer for further advise.
  • WHICH SIZE AND TYPE OF BOTTOM BRACKET DO I NEED FOR MY BIKE? There are a lot of bottom bracket styles and sizes used on BERGAMONT bikes. The easiest way to determine which bottom bracket size and style your bike utilizes is to look up the technical specifications of the model you own in our bike archive
  • CAN A CARBON BIKE FRAME BE REPAIRED IF DAMAGED? BERGAMONT does not offer any repair service for carbon bike frames. Once the carbon on a bike has been compromised we do not recommend that it be repaired. The carbon-fibers could be compromised far beyond what can be seen on a visual inspection, therefore we don't recommend the repairing of broken carbon frames.
  • CAN I GET DECAL KITS FOR MY BIKE OR REPLACEMENT FRAME STICKERS? Unfortunately this is not possible as BERGAMONT does not offer kits due to copyright issues.
  • DOES BERGAMONT OFFER TOUCH-UP PAINT OR REPAINTING? BERGAMONT does not offer touch-up paint or repainting for used frames.
  • I WANT TO FIT A LARGER TIRE ON MY BIKE. WHAT IS THE LARGEST TIRE THAT WILL FIT? We recommend a 3 to 4mm gap between the tire and the rear triangle on both sides to have enough clearance in muddy conditions. Please check the actual width of the tire as measurements and indications may vary for different manufacturers.
  • IS THERE A RIDER WEIGHT LIMIT FOR BERGAMONT BIKES? In general, we recommend not to exceed 110kgs/243lbs. More details can be found in the general manual . Please note: kids bikes are designed with a combined weight limit of 50kgs/110lbs
  • WHAT BIKE SIZE DO I NEED? The right bike size can be influenced by several variables, such as flexibility or personal anthropometrics. The BERGAMONT sizing chart which can be found on our website is a solid starting point to choose the right frame size. We advise you to buy your new bike at an authorised BERGAMONT dealer. Our dealerships have a wealth of experience in choosing the right frame size and fit you properly on your new bike.
  • WHAT IS THE WEIGHT OF MY BIKE? The weight of the complete bikes can be found on the BERGAMONT website. Click on the "SPECS" tab in the product section.
  • WHAT SIZE BIKE DO I HAVE? The frame size is embedded in the serial number of your bike . It is as well embedded in a logo on the frame close to the toptube/seattube intersection.
  • WHAT SHOULD I WEAR UNDERNEATH MY BIKE SHORTS? Every BERGAMONT bike shorts come with either an integrated padding for the tight fit shorts, or a removable inner short with padding for the loose fit shorts. Any cyclist will tell you "no underwear under your padding - ever"! Our padded shorts are designed in a way that you do not need to wear anything underneath. Wearing underwear underneath your padding would just cause rubbing and chaffing, making you very uncomfortable.
  • HOW CAN I REGISTER MY BICYCLE ONLINE? You can register your bike here . Please keep your sales receipt, as it is always required to be shown when claiming a product.

Warranty

Bike Limited Warranty

  • WHAT IS COVERED? This warranty covers defects in materials and workmanship at the time of transfer of risks in frames, swingarms and forks (provided it is a fork of BERGAMONT) on BERGAMONT branded bikes sold completely assembled by BERGAMONT or an authorized BERGAMONT dealer (“Product”).
  • HOW LONG DOES COVERAGE LAST? This voluntary manufacturer’s warranty is limited to five years for frames and swingarms, respectively two years for forks, from the date of purchase of the Product and is limited to the first purchaser of the Product.Transfer of the Product from the first purchaser to another person terminates this limited warranty. The limited warranty of five years for the frames and swingarms shall only be granted in case once a year a maintenance service has been effected according to maintenance requirements as set forth in the manual. The effected annual maintenance service shall be confirmed by stamp and signature. In case such an annual maintenance service has not been effected the warranty of five years for the frame shall be reduced to three years. Costs for maintenance and service have to be borne by the owner of the Product. On Straitline and Keiz models the warranty period is limited to two years. Repaired or replaced Products are covered for the remainder of the original warranty period and subject to the conditions outlined in the original warranty, to the extent permitted by law. Hereby BERGAMONT grants a worldwide voluntarily manufacturer’s warranty. To the extent permitted by law and unless a shorter duration is stipulated by law, any warranties implied by law are limited in duration to maximum five, respectively two years, from the date of purchase of the Product and are limited to the first purchaser of the Product.
  • WHAT WILL BERGAMONT DO? BERGAMONT will replace or repair any defective Product, or will refund your purchase price (as evidenced by your tendered receipt of purchase of the Product), at BERGAMONT’s option. You must pay charges in connection with replacement of any non-defective parts. In such a case, you will be alerted to the advisability of replacing non-defective parts, so you can pre-authorize the costs.
  • WHAT DOES THIS LIMITED WARRANTY NOT COVER? This limited warranty does not cover defects which did not exist before the transfer of risks. This limited warranty does not cover Products used in rental operations.This limited warranty does not cover purchases of not completely assembled bikes. This limited warranty does not cover any defect caused by “wear and tear” (a complete list of all parts of “wear and tear” can be found in the manual), accident, neglect, improper handling, colour fade due to exposure to sunlight, abuse, misuse, an act of God, improper assembly, non-compliance with recommended maintenance and care procedures, improper or incorrectly performed maintenance or repairs performed by someone other than an authorized BERGAMONT dealer, use of parts or devices not consistent with the Product, and alteration of the Product. All Products come with a manual; please carefully follow the instructions located there or affixed elsewhere to the Product. To the extent permitted by law, consequential and incidental damages are not recoverable under this limited warranty.
  • HOW DO YOU MAKE A CLAIM UNDER THIS LIMITED WARRANTY? To make a claim under this limited warranty, you must notify BERGAMONT of the claimed defect within the warranty period and timely return the Product to BERGAMONT at your expense for inspection. Please contact your authorized BERGAMONT dealer, call BERGAMONT’s customer service or the national BERGAMONT distributor (dealer locator: www.BERGAMONT.com). All returned Products must be accompanied by proof of purchase (receipt) from an authorized BERGAMONT dealer or this limited warranty will not apply. In case of replacement or refund, returned Product becomes the property of BERGAMONT. A protocol for the handing over of the Product (which you will find at the end of the manual) will remain in copy at the BERGAMONT dealer after acceptance and signature of the consumer. It is obligatory to show this protocol of handing over together with the defective part in case of a warranty claim given that it provides evidence of purchase or this limited warranty will not apply.
  • HOW DO STATE LAWS AFFECT YOUR RIGHTS UNDER THIS LIMITED WARRANTY?   This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.  
  • RECOMMENDATION We strongly recommend that you use only authorized BERGAMONT dealers for yearly maintenance services and for repairs, as improper or incorrectly performed maintenance or repairs voids this limited warranty. Costs for maintenance service have to be borne by the consumer.